Y.E.S. Hospitality

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Y.E.S. Hospitality

Y.E.S. Hospitality training offers 16 weeks courses, broken into—12 weeks classroom instruction and 4 weeks work experience. Trained and experienced presenters are used at all times to impart valuable information to the students. The work experience gives students an opportunity to have “hands-on” experience and help them develop a good work attitude. Y.E.S. graduates are assisted with job placements, which includes on-the-job follow-up, as we keep in touch with them and offer guidance, counseling and refresher training when necessary.

General Office Administration
Some of the Modules Includes:

Develop Professionalism
Language and Communication

Deliver Quality Customer Service

Apply Basic Communication Skills

Develop Keyboarding Skills

Work Effectively in a Business Environment

Participate in Workplace Safety Procedures

Record, Store and Supply Information Using

Math Competency

Craft Personal Entrepreneurial Strategy

Display Human Relation Skills

Front Office Training

Some of the Modules Includes:

¨ Work With Colleagues and Customers

¨ Follow Health, Safety and Security Procedures

¨ Develop And Update Hospitality Industry Knowledge

¨ Follow Workplace Hygiene Procedures

¨ Communicate on the Telephone

¨ Operate in a Culturally Diverse Environment

¨ Carry Out Data Entry Retrieval Procedures (Computer)

¨ Perform Clerical Procedures

¨ Source and Present Information

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Restaurant Service Training
Some of the Modules Includes:

¨ Work With Colleagues and Customers

¨ Follow Health, Safety and Security Procedures

¨ Develop and Update Hospitality Industry Knowledge

¨ Follow Workplace Hygiene Procedures

¨ Operate in a Culturally Diverse Work Environment

¨ Communicate on the Telephone

¨ Provide Food and Beverage Service

¨ Clean and Maintain Premises

¨ Prepare and Serve Non-Alcoholic Beverages

¨ Receive and Store Stock